Bilah Brookins
Jersey City,NJ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
2011
2011
years of post-secondary education
Work History
Front Desk Receptionist
MAVERICK
Fort Lee, New Jersey
10.2024 - 01.2026
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Maintained organized front desk area, ensuring cleanliness and professional appearance.
- Handled incoming mail and packages, distributing them to relevant personnel promptly.
- Scheduled appointments and coordinated meetings for staff and clients effectively.
Auto Detailer
Zettes Auto Mall
Jersey City, New Jersey
05.2023 - 02.2024
- Cleaned interior and exterior surfaces of vehicles using specialized tools and products.
- Vacuumed carpets and upholstery to remove dirt and debris effectively.
- Maintained a clean work area, adhering to safety standards and best practices.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
Package Handler
Goya Foods
Secaucus, New Jersey
07.2020 - 02.2022
- Loaded and unloaded delivery trucks efficiently and safely.
- Sorted and organized packages for accurate order fulfillment.
- Operated material handling equipment to transport goods within the warehouse.
- Maintained cleanliness and safety standards throughout the workspace.
Phone Sales Promoter
Lycamobile
Newark, New Jersey
01.2017 - 11.2019
- Engaged customers through effective phone communication and product demonstrations.
- Educated potential clients about mobile services and promotional offers.
- Assisted in managing customer inquiries and resolving issues promptly.
- Collaborated with sales team to develop strategies for increasing product awareness.
Education
University Charter High School
Jersey City, NJSkills
- Customer relationship management
- Complaint resolution
- Team collaboration
- Customer follow-up
- Communication skills
- Problem solving
- Time management
- Adaptation to change
- Stress management
- Attention to detail
- Personalized customer support
Timeline
Front Desk Receptionist
MAVERICK
10.2024 - 01.2026
Auto Detailer
Zettes Auto Mall
05.2023 - 02.2024
Package Handler
Goya Foods
07.2020 - 02.2022
Phone Sales Promoter
Lycamobile
01.2017 - 11.2019
University Charter High School