Bilal Khokhar

• Managed end-to-end lead qualification and routing, leveraging pipeline analytics to optimize engagement and conversion rates.
• Enhanced Salesforce CRM by defining requirements and implementing custom workflows, improving lead tracking and management efficiency.
• Developed dynamic reporting dashboards providing comprehensive visibility into the entire lead lifecycle, enabling data driven decision-making.
• Nurtured new and existing account relationships, identifying business needs and delivering tailored solutions to drive satisfaction and retention.
• Managed sample distribution and inventory operations, ensuring alignment with testing requirements and maintaining operational capacity to meet all product testing need

• Facilitated daily and weekly cross-functional team meetings to optimize factory operations, streamline processes, and ensure alignment across departments.
• Led and executed operational improvement projects to reduce Total Material Loss, including tracking and analyzing data to identify key loss drivers and implement corrective actions, resulting in reduced waste and cost savings.
• Directed and managed a portfolio of diverse projects, including New Product Introductions (NPI), facilities upgrades, and quality enhancement initiatives, contributing to overall business performance.
• Cultivated and maintained strong customer relationships, managing daily communications and addressing escalations promptly to ensure customer satisfaction and retention.
• Led monthly 'Lessons Learned' seminars for the site staff to promote continuous improvement, share best practices, and ensure the team was aligned on key learnings from recent projects and operational challenges.

Square1 is a startup company that aims to create a web based system to help connect minority homeless youth find local resources in the Chicago area.

• Built successful project plans covering objectives, resources, and work distribution to meet schedules.
• Recruited and managed team, setting clear performance benchmarks and quality standards to exceed project goals.
• Devised strategies and roadmaps to support product vision and value to business.
• Developed marketing content such as blogs, promotional materials and advertisements for social media.