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Bill Wilsie
Fixed Operations Director
Haslet,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Fixed Operations Director
Freeman Toyota
Hurst, TX
01.2012 - Current
- Teamed up with sales and parts specialists in project planning and deliveries to achieve on-time and within budget completion.
- Collaborated with suppliers in development and implementation of improvement plans, promotional strategies and customer services optimization.
- Directed fixed operations of [Number]-member group, driving services excellence, implementation of new programs and attainment of sales objectives in alignment with market trends.
- Negotiated vendors contracts and delivery schedules.
- Monitored financial performance through daily reports.
- Cultivated strong internal, customer and manufacturer relationships.
Parts Director
Freeman Toyota
Hurst, TX
06.2000 - 01.2012
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
Assistant Parts Manager
Freeman Mazda Hyundai
Irving, TX
12.1993 - 06.2000
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
- Ordered parts for customers, repair shops and Collision department for use in Mechanical and collision repair.
- Trained team members in successful strategies to meet operational and sales targets.
Education
Associate of Arts - General Studies
Tarrant County College District
Fort Worth, TX 09.1991 - 05.1995
Skills
Customer Relations
Setting goals
Pricing policies
Maintaining compliance
Developing managers
Effective leader
Delegation
Coaching and mentoring
Staff training/development
Inventory management
Accomplishments
Toyota Master Parts Manager
Toyota Master Service Manager
Multiple year manufacturer recognized excellence in Service and Parts Departments
Multi year Toyota President's Award winnner
Board of Governors
Customer First Advisory Board
Served multiple times on Service and Parts Advisory Council.
- Supervised team of 85 staff members.
Software
Certification
Toyota Master Parts Manager
Interests
Motorcycles on and off road, Powersports, hunting and fishing
Timeline
Fixed Operations Director
Freeman Toyota
01.2012 - Current
Parts Director
Freeman Toyota
06.2000 - 01.2012
Assistant Parts Manager
Freeman Mazda Hyundai
12.1993 - 06.2000
Associate of Arts - General Studies
Tarrant County College District
09.1991 - 05.1995