Billie Brewer
Fresno,CA
Summary
Detail-oriented manager with extensive experience in customer service and daily operations. Known for successful conflict resolution and compliance management, ready to leverage expertise to drive operational success and elevate customer experiences.
Overview
2024
2024
years of professional experience
Work History
Relief Manager
Alluvial Mini Storage
Fresno, California
2019 - 05.2023
- Managed daily operations of storage facility, ensuring smooth workflow.
- Coordinated customer service efforts, addressing inquiries and resolving issues.
- Oversaw maintenance of storage units, ensuring cleanliness and security measures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with industry regulations and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Business Manager
Orchard Park Assisted Living
Clovis, California
1999 - 2003
- Oversaw budget management and financial reporting for operational expenses.
- Maintained compliance with state regulations and standards in assisted living care.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
Weekend Manager
San Joaquin Village MHP
Fresno, California
1988 - 1990
- Managed weekend operations for residential community at San Joaquin Village MHP.
- Facilitated resident communications and resolved issues effectively.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Conducted property inspections to maintain safety and cleanliness standards.
- Maintained accurate records of resident interactions and service requests regularly.
Front Desk Manager
Comfort Suites Hotel
Fresno, California
- Managed daily front desk operations and ensured smooth guest check-in and check-out.
- Handled guest inquiries and resolved complaints to ensure satisfaction during stays.
- Coordinated room assignments and maintained accurate reservation systems for guests.
Education
Associate of Arts -
MCD Career College
Fresno, CA01-1994
GED -
Clovis High School
Clovis, CA01-1979
Skills
- Operations oversight
- Regulatory compliance
- Budget management
- Financial reporting
- Record management
- Customer service
- Team leadership
- Conflict resolution
Accomplishments
- 2000 Business Manager of the Month at Orchard Park Assisted Living
Timeline
Relief Manager
Alluvial Mini Storage
2019 - 05.2023
Business Manager
Orchard Park Assisted Living
1999 - 2003
Weekend Manager
San Joaquin Village MHP
1988 - 1990
Front Desk Manager
Comfort Suites Hotel
Associate of Arts -
MCD Career College
GED -
Clovis High School