Hi, I’m
Billie Haas
Independent Insurance Adjuster/ Manager
Smithville ,TX
Summary
Dynamic Trainer Manager and Independent Insurance Adjuster with a proven track record at Eberls Claims Service. Excelled in mentoring, enhancing staff development and customer satisfaction through effective training and claim resolution. Skilled in public speaking and creative problem-solving, significantly improving training efficiency and productivity without exceeding a 55-word limit.
Overview
2025
years of professional experience
Work History
Eberls Claim Service
Trainer Manager
Job overview
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Eberls Claims Service
Independent Insurance Adjuster
03.2012 - 09.2024
Job overview
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Managed a large caseload, prioritizing tasks to ensure timely completion and accurate settlement of claims.
- Maintained updated knowledge of insurance policies, regulations, and industry trends for effective claim handling.
- Improved claim processing efficiency by conducting thorough investigations and timely documentation of property damage.
Education
Northeastern State UniversityTahlequah, OK
N/A from English Language And Literature
Skills
- New Hire Training
- Planning and coordination
- Public Speaking
- Creative Problem-Solving
- Train-the-Trainer
- Group and individual instruction
- Training Needs Analysis
- Interpersonal Communication
- Subject matter expertise
- Materials Preparation
- Remote Learning
- First Aid
- Online Training Tools
- Feedback Delivery
- Proficient in Software
- Materials Organization
- Clear Verbal Communication
- Attention to Detail
- Decision-Making
- Coaching and Development
- Critical Thinking
- Clear Communication
- Relationship Building
- Quality Assurance
- Job Skill Building
- Online training experience
Languages
American Sign Language
Native or Bilingual
Timeline
Independent Insurance Adjuster
Eberls Claims Service
03.2012 - 09.2024
Trainer Manager
Eberls Claim Service
Northeastern State University
N/A from English Language And Literature
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