Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Billie Blue Hay

Denver,CO

Summary

Results-driven professional with over four years in the food and beverage industry, recognized for strong problem-solving abilities and time management skills. Committed to delivering exceptional customer service and maintaining operational excellence in fast-paced settings.

Overview

9
9
years of professional experience

Work History

Barista / Shift Lead

Ozo Coffee
Boulder, CO
03.2019 - Current
  • Created complex, hand-crafted beverages based on customer preferences.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Supervised daily operations and ensured efficient workflow during shifts.
  • Maintained a calm demeanor during high-volume periods and special events.

Server / Bartender / MOD

Bramble and Hare
Boulder, CO
05.2021 - 02.2023
  • Supervised activities in the dining room to maintain service levels and support guests' needs.
  • Resolved problems or concerns to the satisfaction of the involved parties.
  • Maintained a polite and professional demeanor to ensure a fine dining experience.
  • Complied with health, sanitation, and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Woman's Accessories Senior Team Lead

Urban Outfitters, Inc.
Boulder, CO
11.2016 - 12.2018
  • Assisted in driving sales, key metrics, profitability, and loss prevention in the store.
  • Collaborated with the store management team in the supervision of store operations.
  • Helped maintain a store environment that is engaging and inspiring to the customer, as well as the store team.
  • Promoted to a leadership position in recognition of a strong work ethic, and provided exceptional customer service.

Education

Bachelor of Arts - Art Practices

University of Colorado At Boulder
Boulder, CO
01-2025

High School Diploma -

Boulder High School
Boulder, CO
05-2016

Skills

  • Solid Problem Solver
  • POS Systems
  • Cash Handling
  • Opening and Closing Duties
  • Speedy and Efficient
  • Coffee Expertise

References

References available upon request.

Timeline

Server / Bartender / MOD

Bramble and Hare
05.2021 - 02.2023

Barista / Shift Lead

Ozo Coffee
03.2019 - Current

Woman's Accessories Senior Team Lead

Urban Outfitters, Inc.
11.2016 - 12.2018

Bachelor of Arts - Art Practices

University of Colorado At Boulder

High School Diploma -

Boulder High School

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