Billie Jo Rhoades
Hadley,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Highmark Blue Cross Blue Shield
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
Town of Greenville
07.2022 - 02.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Network Administrator Assistant
Mercer County Head Start
07.2013 - 07.2022
- Input family information into database
- Maintain confidential central files
- Entering end of the month paperwork
- Answering phones and greeting clients
- Setup excel tracking sheets
- Assisted with staff trainings
- Create Excel Reports
- Trouble shoot and program computer and printers
- Handle call offs and find substitutes for classroom staff.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
- Improved network efficiency by implementing and managing system updates and patches.
- Maintained network hardware and software and monitored network to support network availability to end users.
Pre-K Counts Teacher Assistant
Mercer County Head Start
10.2004 - 07.2013
- Assisting teacher with daily classroom activities
- Assuming role as teacher when teacher is absent and/ or unavailable
- Daily and monthly paper work written and computerized.
Education
CDA Certification -
Penn State University
Sharon, PA07.2009
High School Diploma -
Commodore Perry High School
Hadley, PA06.1989
Skills
- Proficient in Word and Excel
- Proficient in Teaching Strategies, ChildPlus and Pelican
- Central file skills
- Knowledge of programing and reprograming computers
Certification
EMT, Butler Community College, 1999, PA Dept of Health
References
- Robert L Snyder-724-253-2384
- Lauren Tabachka-412-334-3835
- Deserve Miller- 724-718-2817
Timeline
Customer Service Representative
Highmark Blue Cross Blue Shield
02.2023 - Current
Administrative Assistant
Town of Greenville
07.2022 - 02.2023
Network Administrator Assistant
Mercer County Head Start
07.2013 - 07.2022
Pre-K Counts Teacher Assistant
Mercer County Head Start
10.2004 - 07.2013
CDA Certification -
Penn State University
High School Diploma -
Commodore Perry High School
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