Billy Alexander
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and ticketing systems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Specialist
TEKSystems Global Services
09.2021 - Current
- Served as go-to "white glove" guy on Hardware Depot team.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Configured hardware and granted system permissions to new employees.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone, email, and in person.
- Created user accounts and assigned permissions.
- Gathering and analyzing data to diagnose problems with computer programs and hardware.
- Spearheaded and ran projects to supply bulk orders when needed, and served as liaison between important clients and the team.
Warehouse Worker
Comprehensive Logistics
07.2020 - 02.2021
- Picked and packaged parts for Peterbilt.
Trim Capping/Assembly Worker
Kieffer | Starlite
11.2018 - 07.2020
- Storefront signage assembly.
Education
IT Support -
Per Scholas, Online
07.2021
Skills
- Windows
- Microsoft Office Suite
- Service Now
- Imaging
- Installation and Configuration of Work Stations
- Microsoft Azure Database
- Software Installation
- Virtualization Technologies
- System Configuration
- Help Desk Experience
- Hardware maintenance
- Desktop support
- Incident Management
- Technical Support
- Remote Support
- Collaborative Team Player
Certification
CompTia A+
References
Mohammad Abdul
Former Colleague
IT Support Specialist
972-374-8125
Allen Almada
Current Colleague/ Hardware Depot Shift Lead
TekSystems Global, Inc.
682-710-2741
Timeline
IT Support Specialist
TEKSystems Global Services
09.2021 - Current
Warehouse Worker
Comprehensive Logistics
07.2020 - 02.2021
Trim Capping/Assembly Worker
Kieffer | Starlite
11.2018 - 07.2020
IT Support -
Per Scholas, Online
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