Billy Ankomah
McDonough,GA
Summary
Focused Order Fulfillment Associate excels at prioritizing, completing multiple tasks simultaneously and following through to achieve daily fulfillment goals. Possesses working knowledge of ordering and packing systems. Service-focused individual and friendly team player with talent for building productive working relationships. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Assistant/Order Fulfillment Associate
Sams Coupon Clipping Center
05.2018 - 08.2021
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Followed procedures at all times for personal and team safety.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Processed daily orders through multi-carrier manifest system.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Selected and filled orders from stock to fulfill customer requirements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
No Degree - Sociology
Clayton State University
Morrow, GA05.2025
Skills
- Excellent Communication
- Purchase Order Review
- Reports and Spreadsheets Generation
- Correct Labeling
- Willing to Learn
- Sorting and Organizing
- Customer Experience
- Order Processing
Timeline
Customer Service Assistant/Order Fulfillment Associate
Sams Coupon Clipping Center
05.2018 - 08.2021
No Degree - Sociology
Clayton State University
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