Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Billy Fielhauer

Hillsdale,MI

Summary

Dedicated sales associate recognized for strong customer needs assessment and upselling skills. Proven ability to enhance customer satisfaction and drive revenue through effective communication and relationship-building.

Overview

8
8
years of professional experience

Work History

Sales Associate

Cronin Hillsdale CDJR
Hillsdale Mi
11.2023 - Current
  • Assisted customers with vehicle selection and inquiries, enhancing overall satisfaction.
  • Desked deals, submitted for bank approval via Dealertrack, and signed all of my customers.
  • Specialized in trade-in evaluations.
  • Conducted product demonstrations to educate customers on features and benefits.
  • Provided exceptional customer service by addressing concerns promptly and professionally.
  • Trained new associates on company policies, procedures, and best practices for customer engagement.
  • Built relationships with customers to encourage repeat business.
  • Demonstrated product features and benefits to enhance customer understanding.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Vehicle Sales Consultant

Stillwell Ford
Hillsdale Mi
05.2018 - 11.2023
  • Developed comprehensive knowledge of vehicle features, benefits, and financing options to assist customers effectively.
  • Conducted detailed vehicle demonstrations, showcasing features to enhance customer engagement and satisfaction.
  • Built and maintained strong relationships with clients through exceptional service and follow-up communication.
  • Collaborated with sales team to strategize promotional campaigns, increasing overall dealership traffic and leads.

Education

No Degree -

Jackson Community College
Jackson Mi

High School Diploma -

Camden Frontier Schools
Camden Mi
05-2017

Skills

  • Customer service
  • Time management
  • Problem-solving skills
  • Listening skills
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Sales expertise
  • Customer needs assessment
  • Upselling
  • Building rapport
  • Product sales

Timeline

Sales Associate

Cronin Hillsdale CDJR
11.2023 - Current

Vehicle Sales Consultant

Stillwell Ford
05.2018 - 11.2023

No Degree -

Jackson Community College

High School Diploma -

Camden Frontier Schools
Billy Fielhauer