BILLY HATCH
Farmington,AR
Overview
18
18
years of professional experience
Work History
Sales Associate
Big O Tires
07.2023 - Current
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Carpet Salesperson
Carpet One
01.2022 - 06.2023
- Boosted customer satisfaction by providing tailored carpet recommendations based on individual preferences and needs.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Enhanced store reputation by maintaining a clean, organized, and visually appealing showroom.
- Bid jobs for commercial and residential homes making sure that margins were met.
Sales Associate
Hanks Fine Furniture
12.2020 - 09.2021
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Sales Manager
Americas Car Mart
05.2017 - 09.2020
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team of 4 lot level associates by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
General Manager
Americas Car Mart
08.2010 - 02.2017
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion. Expanded the dealership to a 3.8 million accounts receivable up from 2.1.
- Managed a Car Dealership of 15 full time and 2 part time professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Sales Associate
Americas Car Mart
07.2008 - 08.2010
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate
Superior Mazda Kia
08.2006 - 03.2008
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
High School Diploma -
Rogers High School
Rogers, AR05.2004
Skills
- Sales Development
- Inventory Control
- Contract Preparation
- Product Sales
- Conflict Resolution
- Fraud Detection
- Point of sale operation
Timeline
Sales Associate
Big O Tires
07.2023 - Current
Carpet Salesperson
Carpet One
01.2022 - 06.2023
Sales Associate
Hanks Fine Furniture
12.2020 - 09.2021
Sales Manager
Americas Car Mart
05.2017 - 09.2020
General Manager
Americas Car Mart
08.2010 - 02.2017
Sales Associate
Americas Car Mart
07.2008 - 08.2010
Sales Associate
Superior Mazda Kia
08.2006 - 03.2008
High School Diploma -
Rogers High School