Billy Mason
Walgreens
Amarillo,TX
26
years of professional experience
Dynamic Shift Lead at Walgreens with a strong focus on customer service and employee training. Successfully implemented programs that enhanced staff performance and improved customer satisfaction scores. Skilled in inventory management and conflict resolution, fostering a motivated team environment while ensuring compliance with health regulations. Proven ability to drive results and optimize operations.
Work History
Shift Lead
26 Years 3 Months- Mentored team members on best practices for customer service and product knowledge.
- Coordinated inventory management, including ordering, stocking, and loss prevention strategies.
- Implemented training programs that improved staff performance and customer satisfaction scores.
- Supervised daily operations to ensure efficient workflow and adherence to company policies.
- Resolved customer inquiries and complaints effectively, enhancing overall shopping experience.
- Conducted regular safety audits to maintain compliance with health regulations and store standards.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma
Skills
Customer service focus
Employee training
Guest service
Team motivation
Conflict resolution
Staff supervision
Work delegation
Sales proficiency
Performance improvement
Staff motivation
Staff development
Coaching and mentoring
Inventory management
Shift leadership
Cash handling
Team leadership
Strong verbal and written communication
Staff training and development
Customer service management
POS system operation
Flexible schedule
Shift paperwork completion
Assigning work
Motivational leadership
Policy enforcement
Sales expertise
OSHA regulations compliance
Time management
Task prioritization
Multitasking Abilities
Timeline
Shift Lead
Walgreens
05.2000 - CurrentRead More
Palo Duro High
High School Diploma
Read More