Billye High
Sachse,TX
Summary
Proven customer service professional with extensive experience at Ticketmaster, adept in handling high call volumes and utilizing CRM software efficiently. Excelled in delivering customer satisfaction through empathetic service and effective complaint resolution, significantly enhancing repeat business. Skilled in maintaining professionalism in fast-paced settings, demonstrating exceptional customer focus and multitasking abilities.
Overview
10
10
years of professional experience
Work History
CSR
Ticketmaster
06.2000 - 03.2010
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
Pharmacy Technician - Medicine
Southeastern Career
Dallas, TX08.2015
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
Timeline
CSR
Ticketmaster
06.2000 - 03.2010
Pharmacy Technician - Medicine
Southeastern Career
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