Bindiya Patel
Columbus,IN
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Harrolds Pharmacy
Wilkes-Barre, PA
08.2018 - 09.2021
- Intake of written and electronic prescriptions
- Billing insurance
- Compounding various topical creams/ointments, as well as oral liquids
- Accurately counting and dispensing medications
- Assisting customers with the purchase of their medications
Pharmacy Technician
Yocums Pharmacy
Hazleton, PA
08.2018 - 02.2019
- Managed medication inventory, ensuring accuracy and compliance with pharmacy regulations.
- Assisted pharmacists in preparing and dispensing prescriptions efficiently.
- Processed insurance claims, resolving discrepancies to expedite patient service.
- Trained new staff on pharmacy protocols and customer service standards.
Call Center Representative
Senture LLC
London, KY
01.2015 - 03.2016
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients' feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
Pharmacy Technician
Walmart
London, KY
04.2012 - 05.2014
- Intake of written and electronic prescriptions
- Billing insurance
- Compounding various topical creams/ointments, as well as oral liquids
- Accurately counting and dispensing medications
- Assisting customers with the purchase of their medications
Cashier
Walmart
London, KY
04.2011 - 04.2012
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers entering establishments.
- Maintain clean and orderly checkout areas.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Issue trading stamps, and redeem food stamps and coupons.
- Resolve customer complaints.
- Answer customers' questions, and provide information on procedures or policies.
- Cash checks for customers.
- Weigh items sold by weight in order to determine prices.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Compute and record totals of transactions.
- Sell tickets and other items to customers.
- Keep periodic balance sheets of amounts and numbers of transactions.
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
- Sort, count, and wrap currency and coins.
- Process merchandise returns and exchanges.
- Pay company bills by cash, vouchers, or checks.
- Request information or assistance using paging systems.
- Stock shelves, and mark prices on shelves and items.
- Compile and maintain non-monetary reports and records.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Post charges against guests' or patients' accounts.
- Offer customers carry-out service at the completion of transactions.
Education
Undergraduate
Somerset Community College
05.2015
GED - undefined
Clay County High School
Manchester, KY05.2010
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Prescription filling
- Insurance verification
- Supply restocking
- HIPAA
- Drug inventory control
- Stocking shelves
- Processing payments
- Medicare and medicaid process
- Verifying orders
- FDA drug safety guidelines
- Patient confidentiality
- Pharmacy ethics
- Pharmaceutical calculations
Certification
Pharmacy technician
Languages
Gujarati
Native or Bilingual
Timeline
Pharmacy Technician
Yocums Pharmacy
08.2018 - 02.2019
Pharmacy Technician
Harrolds Pharmacy
08.2018 - 09.2021
Call Center Representative
Senture LLC
01.2015 - 03.2016
Pharmacy Technician
Walmart
04.2012 - 05.2014
Cashier
Walmart
04.2011 - 04.2012
Undergraduate
Somerset Community College
GED - undefined
Clay County High School