Bing Chen
Ann Arbor,MI
Summary
Dynamic sales professional with a proven track record at AA Hometown Mortgage, excelling in customer service and relationship building. Achieved significant client retention through personalized guidance and proactive networking. Skilled in financial analysis, enhancing decision-making processes while fostering a culture of continuous improvement among team members.
Overview
26
26
years of professional experience
Work History
Salesperson
Bluesky Realty LLC
07.2013 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Loan Consultant and Loan Officer
AA Hometown Mortgage
07.2001 - 06.2013
- Increased client retention rates by offering exceptional service and fostering strong relationships.
- Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
- Exceeded sales goals through proactive networking and lead generation initiatives.
- Interviewed prospective customers to discuss financial goals.
- Provided ongoing training and mentorship to junior team members, fostering a culture of continuous improvement.
Financial Analyst
Eastern Michigan University Finance Department
09.1999 - 05.2001
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
Education
Master of Science - Computer And Information Systems
Eastern Michigan University
Ypsilanti, MI05-2001
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
Timeline
Salesperson
Bluesky Realty LLC
07.2013 - Current
Loan Consultant and Loan Officer
AA Hometown Mortgage
07.2001 - 06.2013
Financial Analyst
Eastern Michigan University Finance Department
09.1999 - 05.2001
Master of Science - Computer And Information Systems
Eastern Michigan University
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