Birhan Taffese
Berkeley,CA
Summary
Detail-oriented Pharmacy Technician with expertise in prescription processing, medication preparation, and compliance assurance. Proven track record in maintaining inventory accuracy and enhancing customer relationships. Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
El Cerrito, California
12.2017 - 03.2021
- Processed prescriptions accurately and efficiently for diverse customer needs.
- Assisted pharmacists in preparing medications and labeling prescriptions correctly.
- Operated pharmacy software to enter patient information and track prescription orders.
- Collaborated with healthcare professionals to ensure timely medication delivery.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Interpreted and processed medication orders under supervision of pharmacist.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Maintained a clean and organized pharmacy environment to ensure safety compliance.
- Provided exceptional customer service by answering inquiries and resolving issues.
Center Consultant
FedEx
Emeryville, California
06.2016 - 10.2017
- Processed shipments accurately using FedEx tracking systems and tools.
- Took customer orders using computerized order systems and coordinated center activities.
- Managed and monitored production output and queue to address issues or adjust priorities.
- Created marketing materials such as brochures, flyers, banners and other promotional items.
- Maintained accurate records of all client interactions, including contact details and actions taken.
- Assisted customers with inquiries and shipping needs in a fast-paced environment.
- Maintained organized workspace to enhance efficiency and customer flow.
Front End Supervisor
Sprouts Farmer Market
Sandy Springs, Georgia
09.2014 - 04.2016
- Supervised front end operations to ensure efficient customer service.
- Trained new cashiers on register procedures and customer interaction.
- Managed cash handling processes and maintained accurate drawer balances.
- Coordinated with management to resolve customer issues and complaints promptly.
- Monitored staff performance and provided constructive feedback regularly.
- Organized daily schedules to optimize staff coverage during peak hours.
- Implemented store policies to enhance the shopping experience for customers.
- Trained new employees in customer service techniques and store policies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Assisted management team in developing operational strategies that improved overall store performance.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
Education
Associate of Science - Liberal Arts: Math & Science
Contra Costa College
San Pablo, CA06-2022
Associate of Arts - Social & Behavioral Sciences
Contra Costa College
San Pablo, CA06-2021
Pharmacy Technician Certificate
San Francisco State University
San Francisco, CA04-2017
Skills
- Prescription processing
- Medication preparation
- Pharmacy software operation
- Compliance assurance
- Inventory management
- Customer relationship management
- Record keeping
- Data entry accuracy
- Team collaboration
- Pharmaceutical calculations
- Insurance billing
- Manual and automated medication dispensing
Languages
English
Professional
Amharic
Professional
Timeline
Pharmacy Technician
CVS Pharmacy
12.2017 - 03.2021
Center Consultant
FedEx
06.2016 - 10.2017
Front End Supervisor
Sprouts Farmer Market
09.2014 - 04.2016
Associate of Science - Liberal Arts: Math & Science
Contra Costa College
Associate of Arts - Social & Behavioral Sciences
Contra Costa College
Pharmacy Technician Certificate
San Francisco State University