Biruktawit Seyoum
ADDIS ABABA,ETHIOPIA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multi tasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction
Overview
2
2
years of professional experience
Work History
Customer Service Representative Agent
Ethiopian Airlines
04.2023 - Current
- customer orientation about the service
- handling inbound calls
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Streamlined communication channels for improved customer experience and faster response times.
Customer Service Representative
DSTV
10.2022 - 03.2023
- call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Construction Technology
GTS CONSTRUCTION Plc
06.2022 - 09.2022
- Developed and maintained practical lab environment for construction technology
- Structural work
- Geotechnical work
- Take off preparation
- BOQ preparation
- Cost break down
Education
Bachelor of Science - Construction Technology And Management
Hawassa University
Hawassa,ethiopia07.2022
Marketing Management And Research
Ethiopian Aviation School
Addis Ababa,ethiopia07.2023
Skills
- Ms office and auto card
- computer literacy
- project management
- Research and trend analysis
- communication
Timeline
Customer Service Representative Agent
Ethiopian Airlines
04.2023 - Current
Customer Service Representative
DSTV
10.2022 - 03.2023
Construction Technology
GTS CONSTRUCTION Plc
06.2022 - 09.2022
Bachelor of Science - Construction Technology And Management
Hawassa University
Marketing Management And Research
Ethiopian Aviation School
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