BIZUNESH BALCHA

Los Angeles,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

years of professional experience

Work History

Customer Service Representative

SAS

01.2016 - 04.2020

Customer Service Assistant

Avention

03.2013 - 04.2020

Maintained clean and organized work environment to maintain customer safety.
Built strong relationships with customers and colleagues by providing friendly and personable service.
Responded to customer calls and answer questions about products and services.
Exhibited high energy and professionalism when dealing with clients and staff.
Collaborated with other departments to guarantee customer satisfaction.

Education

Associate of Science - Accounting

Commercial College

Ethiopia

10.1979

Skills

Stocking and Replenishing
Staff Training
Checking in Passengers
Order Verification

Collecting Carts
Cleaning and Sanitizing
Ticket Sales

Timeline