B Jaelen Slutsky
Allentown,PA
Summary
- A well spoken, customer service & detail oriented professional team player with strong organizational skills. Knowledge and experience in various hospitality, insurance, travel and healthcare settings with intermediate computer skills. I love to learn and teach new skill sets. Hobbies include cooking, gardening, traveling and outdoor activities.
Overview
16
16
years of professional experience
Work History
Independent Contractor
Self Employed
Allentown, PA
01.2021 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
Banquet Server/Bartender/Captain
Best Western Hotel And Conference Center/Sure Stay
Bethlehem, PA
11.2014 - 03.2020
- Delegated tasks to staff members to maximize production under tight deadlines.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Merchandiser
Bell Nursery
Lehigh Valley, PA
04.2019 - 02.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Established strong vendor relationships to maintain and support business.
Restaurant Supervisor
Holiday Inn Hotel And Conference Center
Breinigsville, PA
06.2013 - 07.2014
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Loss Intake Representative
PMA Companies
Allentown, PA
04.2010 - 09.2011
- Collected, verified, recorded and routed new workman's compensation claims, as well as property, auto and liability claims via phone, email, fax and an in house software system.
NJ and WV Billing/Customer Service Representative
Omnicare Pharmacy
Allentown, PA
01.2008 - 03.2010
- Billed long term care facilities (including skilled nursing, assisted living, prisons and children's hospitals) for all pharmaceutical services.
- Set up, verified and billed Medicare D plans, state Medicaid and various other third party insurance plans for private pay customers as well.
- Researched, investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standards.
Education
Associate Of Applied Science - Health Information Technology
Lehigh Carbon Community College
Schnecksville, PAAssociate Of Applied Arts - Business Administration
Lehigh Carbon Community College
Schnecksville, PASkills
- Customer service
- Organizational skills
- Problem-solving
- Attention to detail
- Cash Handling
- Analytical Thinking
- Claims Processing
- Insurance Verification
- HIPAA Compliance
- Microsoft Office
Timeline
Independent Contractor
Self Employed
01.2021 - Current
Merchandiser
Bell Nursery
04.2019 - 02.2020
Banquet Server/Bartender/Captain
Best Western Hotel And Conference Center/Sure Stay
11.2014 - 03.2020
Restaurant Supervisor
Holiday Inn Hotel And Conference Center
06.2013 - 07.2014
Loss Intake Representative
PMA Companies
04.2010 - 09.2011
NJ and WV Billing/Customer Service Representative
Omnicare Pharmacy
01.2008 - 03.2010
Associate Of Applied Science - Health Information Technology
Lehigh Carbon Community College
Associate Of Applied Arts - Business Administration
Lehigh Carbon Community College