B Jaelen Slutsky
Allentown,PA
Summary
- A well spoken, customer service & detail oriented professional team player with strong organizational skills. Knowledge and experience in various hospitality, insurance, travel and healthcare settings with intermediate computer skills. I love to learn and teach new skill sets. Hobbies include cooking, gardening, traveling and outdoor activities.
Overview
16
16
years of professional experience
Work History
Independent Contractor
Self Employed
01.2021 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
Banquet Server/Bartender/Captain
Best Western Hotel And Conference Center/Sure Stay
11.2014 - 03.2020
- Delegated tasks to staff members to maximize production under tight deadlines.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Merchandiser
Bell Nursery
04.2019 - 02.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Established strong vendor relationships to maintain and support business.
Restaurant Supervisor
Holiday Inn Hotel And Conference Center
06.2013 - 07.2014
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Loss Intake Representative
PMA Companies
04.2010 - 09.2011
- Collected, verified, recorded and routed new workman's compensation claims, as well as property, auto and liability claims via phone, email, fax and an in house software system.
NJ and WV Billing/Customer Service Representative
Omnicare Pharmacy
01.2008 - 03.2010
- Billed long term care facilities (including skilled nursing, assisted living, prisons and children's hospitals) for all pharmaceutical services.
- Set up, verified and billed Medicare D plans, state Medicaid and various other third party insurance plans for private pay customers as well.
- Researched, investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standards.
Education
Associate Of Applied Science - Health Information Technology
Lehigh Carbon Community College
Schnecksville, PAAssociate Of Applied Arts - Business Administration
Lehigh Carbon Community College
Schnecksville, PASkills
- Customer service
- Organizational skills
- Problem-solving
- Attention to detail
- Cash Handling
- Analytical Thinking
- Claims Processing
- Insurance Verification
- HIPAA Compliance
- Microsoft Office
Timeline
Independent Contractor
Self Employed
01.2021 - Current
Merchandiser
Bell Nursery
04.2019 - 02.2020
Banquet Server/Bartender/Captain
Best Western Hotel And Conference Center/Sure Stay
11.2014 - 03.2020
Restaurant Supervisor
Holiday Inn Hotel And Conference Center
06.2013 - 07.2014
Loss Intake Representative
PMA Companies
04.2010 - 09.2011
NJ and WV Billing/Customer Service Representative
Omnicare Pharmacy
01.2008 - 03.2010
Associate Of Applied Science - Health Information Technology
Lehigh Carbon Community College
Associate Of Applied Arts - Business Administration
Lehigh Carbon Community College
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