Blaine Humphreys
Weatherford
Summary
Seasoned Field Service Manager with comprehensive background in overseeing and improving field service operations. Possess strong technical skills, coupled with leadership ability to manage teams and ensure customer satisfaction. Proven capacity to implement strategies that improve service efficiency and boost performance. Notable contributions in fostering team collaboration, driving process improvements, and enhancing service quality in previous roles.
Overview
18
18
years of professional experience
2001
2001
years of post-secondary education
1
1
Certification
Work History
Field Service Manager
Helicor
Weatherford
10.2024 - Current
- Managed field service operations for Helical pile construction operations.
- Ensure all construction parameters for helicals are met.
- Follow all HSE protocols.
- Monitored inventory levels for spare parts and supplies for field service technicians.
- Coordinated installation and technical support of equipment.
- Coordinated with vendors to provide timely repair services to customers.
- Utilized problem solving techniques to identify root causes of technical issues encountered in the field.
- Trained new employees on company policies and procedures related to field service operations.
- Analyzed data collected from previous jobs to determine areas where improvements can be made for future projects.
- Maintained records of completed repairs, including parts used, labor costs, time required and other information as needed.
- Evaluated individual and team business performance and identified opportunities for improvement.
Field Service Manager
Torcsill
Weatherford
02.2013 - 01.2023
- Managed field service operations for Helical Pile construction operations.
- Oversaw technician training on safety protocols and equipment handling.
- Collaborated with engineering teams to resolve technical issues promptly.
- Ensured compliance with industry regulations and safety standards.
- Provided customer support, addressing inquiries regarding service procedures.
- Monitored inventory levels for spare parts and supplies for field service technicians.
- Developed and implemented field service policies and procedures.
- Provided ongoing support to customers during installation process ensuring proper use of equipment being serviced.
- Established staff schedules and assignments based on needs and equipment availability.
- Organized, directed, supervised and evaluated the work of assigned personnel.
- Utilized problem solving techniques to identify root causes of technical issues encountered in the field.
- Managed daily activities of field service technicians by assigning tasks, monitoring progress and providing guidance when necessary.
- Trained new employees on company policies and procedures related to field service operations.
- Analyzed data collected from previous jobs to determine areas where improvements can be made for future projects.
- Ensured compliance with safety regulations while performing duties in the field.
- Implemented quality control measures to uphold company standards.
Parts Manager
Offshore Energy Services
Weatherford
03.2008 - 02.2013
- Managed inventory levels for parts and supplies efficiently.
- Coordinated with suppliers to ensure timely delivery of materials.
- Conducted regular audits to maintain accurate inventory records.
- Maintained records of all orders placed, received, and shipped.
- Developed and maintained positive working relationships with vendors.
- Prepared documents for ordering parts, supplies, and equipment.
Education
Thomas Fay Custer
Thomas, OKSkills
- Equipment maintenance
- Technical support
- Compliance management
- Inventory management
- Data analysis
- Quality assurance
- Employee training
- Supplier coordination
- Customer relationship management
- Problem solving
- Effective communication
- Leadership skills
- Safety protocols adherence
- Process improvement
- Field operations
- Tool and equipment maintenance
- Strategy development
- Scheduling coordination
- Health and safety compliance
- Scheduling jobs
- Hiring and training
- Employee development
- Analytical skills
- Verbal and written communication
- Communication skills
- Adaptability
- Team leadership
- Schedule management
- Professional and courteous
- Adaptability and flexibility
- Teamwork
Certification
- OSHA 10 certified. Veriforce.
- Excavator, Skidsteer, Manlift, Forklift operator. Helicor
Timeline
Field Service Manager
Helicor
10.2024 - Current
Field Service Manager
Torcsill
02.2013 - 01.2023
Parts Manager
Offshore Energy Services
03.2008 - 02.2013
Thomas Fay Custer