Orlando Gonzalez
Redford
Summary
Results-driven Field Service Manager known for high productivity and efficient task completion. Skilled in leadership, technical troubleshooting, and customer service management. Excel at communication, problem-solving, and time management to ensure optimal team performance and client satisfaction.
Overview
5
5
years of professional experience
Work History
Field Service Manager
HCL Technologies
Detroit
11.2023 - Current
- Led field service teams to enhance operational efficiency and improve service delivery timelines.
- Developed strategic vendor partnerships to streamline parts procurement and reduce downtime.
- Coordinated equipment installations while providing technical support for seamless operations.
- Managed daily activities of field service technicians by assigning tasks and monitoring progress.
- Delivered prompt solutions during on-call and escalation situations, ensuring minimal disruption.
Graphic Designer
Kasperek USA Optical
Romulus
08.2020 - 10.2023
- Created engaging digital graphics for social media campaigns to enhance brand visibility.
- Developed and maintained brand identity guidelines to ensure consistency across all platforms.
- Coordinated with vendors to oversee print production processes and ensure quality standards.
- Utilized design software to create high-resolution graphics suitable for both print and digital media.
Education
Bachelor of Arts - Graphic Design
Wayne State University
Detroit, MI06-2021
Associate of Applied Science - Graphic Design
Washtenaw Community College
Ann Arbor, MI05-2019
Skills
- Equipment maintenance
- Technical support
- Vendor management
- Service delivery
- Installation coordination
- Customer relationship management
- Team leadership
- Problem solving
Timeline
Field Service Manager
HCL Technologies
11.2023 - Current
Graphic Designer
Kasperek USA Optical
08.2020 - 10.2023
Bachelor of Arts - Graphic Design
Wayne State University
Associate of Applied Science - Graphic Design
Washtenaw Community College