Blaine Kohl
Nampa,ID
Summary
Goal-oriented worker with outstanding knowledge of shop organization and mechanical parts and product issues. Proven history of increasing productivity and customer satisfaction with great team building skills and assembly and fabrication talents. Committed to best-in-class customer service and maintaining professionalism.
Overview
5
5
years of professional experience
Work History
Service Writer
Woodys Outdoor Power
Caldwell, ID
02.2020 - 04.2022
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
- Logged work orders and change orders into Lizzy database to track job status.
- Consulted with customers to assess service requirements and produce accurate orders.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Lot Manager
Dennis Dillon RV
Boise, ID
05.2018 - 12.2019
- Assisted sales and service staff with moving RV's and Motor Coaches to keep operations running smoothly.
- Parked RV's and Camp trailers in visually appealing ways to attract customer attention and increase sales.
- Achieved and maintained pristine condition of RV's on lot.
- Pick up and transported RV's via forklift to service bays for Technicians and once completed placed them in storage area. Then I retrieved them again for customer.
- Established team priorities, maintained schedules and monitored performance.
Detail Manager
Happy Camper Rv Sales
Boise, ID
10.2016 - 05.2018
- Oversaw inventory, equipment maintenance and bay cleaning.
- Rotated merchandise and displays to feature new products and promotions.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
Education
Bachelor of Science - Criminal Justice, Psychology, Sociology
Radford University
Radford, VA05.1990
Associate of Science - General Studies
Northern Virginia Community College
Annandale, VA12.1988
High School Diploma -
Lake Braddock Secondary
Burke, VA06.1984
Skills
- Efficient and Detail-Oriented
- Complex Product Knowledge
- Assessing mechanical issues for tech
- Document and Records Management
- Taking initiative and fixing small repairs
- Diagnosing mechanical issues for accurate estimates
Timeline
Service Writer
Woodys Outdoor Power
02.2020 - 04.2022
Lot Manager
Dennis Dillon RV
05.2018 - 12.2019
Detail Manager
Happy Camper Rv Sales
10.2016 - 05.2018
Bachelor of Science - Criminal Justice, Psychology, Sociology
Radford University
Associate of Science - General Studies
Northern Virginia Community College
High School Diploma -
Lake Braddock Secondary
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