Chase Bartoe
Service Writer
Kenner,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in automotive and technical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Service Writer
BEST CHEVROLET
KENNER, Louisiana
09.2021 - Current
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into CDK LANE database to track job status.
- Presented different repair options to customers to help each person make appropriate choices.
- Consulted with customers to assess service requirements and produce accurate orders.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Team Lead
Advanced Auto Parts
Metairie, Louisiana
03.2020 - 09.2021
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
Lead Security Supervisor
IPSC
Kenner, LA
03.2019 - 03.2020
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.
Assistant Manager
Arby's Restaurant
Houma, LA
01.2018 - 04.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Education
High School Diploma -
Okeechobee High School
Okeechobee, FL03.2015
Skills
- Customer Retention Strategies
- Order and Refund Processing
- Efficient and Detail-Oriented
- De-escalation Techniques
- Complex Product Knowledge
- Computer Proficiency
- Proactive Self-Starter
- Document and Records Management
- Team-Oriented and Cooperative
- Strong Analytical and Problem Solving Skills
- First-Tier Technical Support
- Administrative and Office Support
Timeline
Service Writer
BEST CHEVROLET
09.2021 - Current
Team Lead
Advanced Auto Parts
03.2020 - 09.2021
Lead Security Supervisor
IPSC
03.2019 - 03.2020
Assistant Manager
Arby's Restaurant
01.2018 - 04.2019
High School Diploma -
Okeechobee High School