Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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ROBERT CAUDLE

CUSTOMER SERVICE/Automotive Service Writer
Truckee,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

47
47
years of professional experience

Work History

Service Writer

THE AUTO AND TIRE DOCTOR
TRUCKEE, United States
01.2020 - Current
  • Work effectively with repair staff and parts providers, staying current on availability and service processes.
  • Log work orders and change orders into database to track job status.
  • Present different repair options to customers to help each person make appropriate choices.
  • Consult with customers to assess service requirements and produce accurate orders.
  • Produce accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Maintain accurate and current customer account data with manual forms processing and digital information updates.
  • Resolve concerns with products or services to help with retention and drive sales.

Sole Proprietor

RAT PACK EVENTS
Truckee, CA
06.1993 - Current
  • Event and concert producer for clients in CA, NV, CO, FL as well as at our own venue in CA
  • Producer of concerts, weddings, city summer street fairs etc.
  • Staring in and touring in Rat Pack shows as Dean Martin/vocalist. Wife performs as Marilyn Monroe
  • Umbrella company to Victorian estate event venue,Rat Pack tribute band, Sound Company, DJS, bartenders and more
  • Optimized team hiring, training and performance. All aspects. musicians, wait staff, performers, security etc
  • in charge of all contracts and scheduling of personal as well as payroll
  • tour coordinator and bus driver

Accounts/Operations Supervisor

Northstar Ski Resort
Truckee, CA
01.2014 - 03.2020
  • Supervised operations of and scheduled employees for VIP dept of the ticket dept and vip resort lounge
  • Accounts Superisor. Maintained and updated client accounts, perks, payments etc.
  • Customer Solutions Dept. (Complaint Dept). Worked to resolve in a positive manner customer and employee issues.
  • Other duties: Bus driver for transportation dept


FIRE CONTOL TECHNICIAN

US Navy
YOKOSUKA, JAPAN
01.1984 - 01.1993

SUPERVISOR FOR MAINTENANCE OF SEASPARROW MISSILE SYSTEM AND 40 RADAR

PREVENTIVE MAINTENANCE PROGRAM COORDINATOR

7TH FLEET HONOR GAURD 4 YEARS

COMMAND DUTY DRIVER 3 YEARS

NAVY BAND

FIRE FIGHTER-PROXIMITY SUIT FOR FLIGHT OPS HELO

WORK CENTER SUPERVISOR

COMMAND PHOTOGRAPHER





Education

Bachelor of Arts - CRIMINAL JUSTIC

California State University - Sacramento
Sacramento, CA
04.1993

Skills

  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Upselling Products and Services

Affiliations

  • Rotary International
  • Moose international
  • BMW riders association
  • American Legion

Timeline

Service Writer

THE AUTO AND TIRE DOCTOR
01.2020 - Current

Accounts/Operations Supervisor

Northstar Ski Resort
01.2014 - 03.2020

Sole Proprietor

RAT PACK EVENTS
06.1993 - Current

FIRE CONTOL TECHNICIAN

US Navy
01.1984 - 01.1993

Bachelor of Arts - CRIMINAL JUSTIC

California State University - Sacramento
ROBERT CAUDLECUSTOMER SERVICE/Automotive Service Writer