Summary
Overview
Work History
Education
Skills
Timeline

Blaine McDougal

Leavenworth,Kansas

Summary

Dynamic customer service representative with extensive call center experience at Ash Grove. Expert in complaint handling and CRM software, I successfully resolved customer inquiries and developed training materials that enhanced team performance. Committed to driving service improvements and ensuring customer satisfaction through effective communication and problem-solving skills.

Overview

7
7
years of professional experience

Work History

CSR

Ash Grove
02.2022 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume call center operations, ensuring timely resolution of customer issues.
  • Developed training materials to enhance team knowledge and improve service quality.
  • Implemented feedback mechanisms to gather customer insights and drive service improvements.

CSR

Geiger Ready-Mix
10.2018 - 02.2022
  • Provided customer support by addressing inquiries and resolving issues efficiently.
  • Assisted in processing orders and managing inventory using company systems.
  • Collaborated with team members to enhance service delivery and customer satisfaction.
  • Learned operational procedures to ensure compliance with company standards.

Education

JCCC, Overland Park Ks

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software

Timeline

CSR - Ash Grove
02.2022 - Current
CSR - Geiger Ready-Mix
10.2018 - 02.2022
JCCC - ,

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Blaine McDougal