Blaine Straw
Omaha,NE
Summary
Well-rounded guest service specialist experienced in managing guest check-in and check-out and resolving guest complaints. Outgoing individual committed to accommodating guest requests. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Services Specialist
Stephen Center Inc.
Omaha, NE
04.2020 - Current
- Ensure all safety and security guidelines are followed.
- Advocate on behalf of the clients in addition to addressing the needs of the clients including but not limited to medical and dental appointments, transportation, mental health referrals, job leads, etc.
- Monitor and maintain appropriate client behavior using the shelter rules as guidelines. Initiate appropriate consequences as necessary.
- Assist/direct clients to follow through with chores.
- Monitor and log client's medication including counting medication upon arrival and monitoring daily intake. Update medication logs
- Answer clients and agency questions
- Answer incoming calls, distribute messages for clients.
- Keep up to date and accurate records of clients.
- Contact and coordinate emergency personnel when necessary.
- Generate incident reports as necessary.
- Inform clients of exit dates in addition to collecting exit information upon departure.
Dishwasher
Sodexo USA
Omaha , NE
11.2019 - 04.2020
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Disposed of glassware that had been broken or chipped according to safety procedures.
- Checked temperatures of dishwashing machines to ensure proper functioning.
- Maintained adequate levels of cleaning supplies for washing dishes.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Assisted in preparing salads and desserts when requested by chefs or supervisors.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Unloaded deliveries from vendors ensuring that all items were accounted for.
Education
GED -
Metropolitan Community College
Omaha, NE07-1999
Skills
- Guest Relations
- Complaint Handling
- Customer Service
- Property Security
- Information Protection
- Data Entry
- Knowledge of local area
- Issue Resolution
- First Aid Training
- Documentation And Reporting
- Emergency Response
- Food and Beverage Area Setup
- Detail Oriented
Certification
- Adult CPR/AED certified
Timeline
Guest Services Specialist
Stephen Center Inc.
04.2020 - Current
Dishwasher
Sodexo USA
11.2019 - 04.2020
GED -
Metropolitan Community College
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