Focused Operations Manager with 12 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Hi, I’m
Blair Crite
Operation Manager
Nashville,TN,TN
Summary
Overview
12
Management Experience
Work History
FRESH HOSPITALITY GROUP
Director of Operations
01.2019 - Current
Job overview
- Directed and supervised day-to-day operations
- Establishing and maintained procedures that maximized productivity and reduced cost
- Monitored and reviewed companies KPI's created weekly/monthly reports
- Increased capacity of production by 20% while reducing unnecessary cost
- Lead by example, inspired staff, and provided a clear and fair sense of direction
- Improving time management, quality standards, and communication.
- The Fresh Hospitality saw growth in workplace efficiency
Style Bar And Spa
Salon Operations Manager/Owner/Operator
05.2012 - 01.2020
Job overview
- Ensuring smooth and consistent operations on a daily basis
- Set and administered annual operating budget, consistently maintaining controls and preventing overages
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Oversaw accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Capitalized on social media platforms to increase market awareness and recruiting
- Reconciled daily sales, returns and financial reports in QuickBooks.
Rodney Mitchell's
Hairstylist
01.2008 - 03.2012
Job overview
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Escorted guests to and from treatment rooms for specialty salon services.
Rodney Mitchell Salon
Assistant
09.2007 - 09.2008
Job overview
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Greeted guests in with friendliness and professionalism.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Worked closely with coworkers to strategically plan for company growth.
Education
Fashion Institute of TechnologyNew York, NY
Bachelor of Arts from Fashion Merchandising
05.2005
University Overview
- Study Abroad: London, 2023
Regency Beauty InstituteNashville TN
from Cosmetologist
12.2007
University Overview
Skills
- Financial Controls Implementation
- Quality Assurance
- Schedule Oversight
- Operational Excellence
- Hiring and Onboarding
- Shift Coverage
- Job Assignments
- Finance and Accounting Oversight
- Advertising Campaign Development
- Overseeing Logistics
- P&L Administration
- Waste Management and Reduction
Additional Information
Additional Information
- Certifications and Licenses , Cosmetology License
Affiliations
Affiliations
Feed America First
Gilda's Club of Middle Tennessee
Board of Directors Athenian Fresh Hospitality
Timeline
Director of Operations
FRESH HOSPITALITY GROUP
01.2019 - Current
Salon Operations Manager/Owner/Operator
Style Bar And Spa
05.2012 - 01.2020
Hairstylist
Rodney Mitchell's
01.2008 - 03.2012
Assistant
Rodney Mitchell Salon
09.2007 - 09.2008
Fashion Institute of Technology
Bachelor of Arts from Fashion Merchandising
Regency Beauty Institute
from Cosmetologist
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