Blair Wilcox

• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Developed rapport with customers, fostering long-term relationships and repeat business.

Responded to customer requests for products, services, and company information.

• Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
• Handled complaints and disputes from customers to promote customer satisfaction.
• Planned and coordinated special events to boost customer numbers and profits.
• Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
• Enhanced sales and profit through improved management approaches and enhanced employee training on sales techniques.
• Processed above-average daily revenue and consistently met targets for special events and promotions.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Boosted online ratings through targeted social media marketing campaigns.

• Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
• Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
• Balanced daily registers and generated sales reports for management.
• Planned and coordinated special events to boost customer numbers and profits.
• Trained new bartenders on drink preparation and upselling techniques.
• Collected and organized daily till totals and tips.