Blake Crumpler
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
7
7
years of professional experience
Work History
General Manager
McCoy Motorsports
Pikeville
02.2020 - Current
- Managed daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales to ensure smooth organizational functioning.
- Directed daily operations to improve team efficiency and elevate customer satisfaction.
- Oversaw budget management, ensuring resource allocation aligns with company goals.
- Collaborated with department heads to streamline processes and improve workflow.
- Resolved customer complaints promptly to uphold high standards of service delivery.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Implemented training programs to develop staff skills and foster teamwork.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Analyzed market trends to identify new business opportunities and strategies.
- Coordinated marketing efforts to increase brand visibility within the motorsports community.
- Managed supplier relationships, negotiating contracts for optimal pricing and quality.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Sales Associate
Hutch Jeep
Paintsville
03.2019 - 02.2020
- Guided customers in selecting vehicles to match their preferences and requirements.
- Educated customers on product features to elevate their buying experience.
- Processed sales transactions accurately and efficiently.
- Supported customers in product searches, addressing inquiries and offering tailored advice.
- Conducted follow-up communication with customers post-purchase.
- Maintained showroom appearance to attract potential buyers.
Timeline
General Manager
McCoy Motorsports
02.2020 - Current
Sales Associate
Hutch Jeep
03.2019 - 02.2020