Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Blake Haneline

Houston,TX

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

TTEC
Bryan, TX
03.2023 - 01.2025
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Led on- and off-site customer support teams across multiple time zones.

Inspector in Quality Assurance and Quality Control

Strand system’s Engineering
College Station, TX
01.2023 - 11.2024
  • Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
  • Collaborated with engineering staff on design changes or process improvements related to product quality.
  • Documented nonconformities and recommended techniques for prompt resolution.

Education

High School Diploma -

Montgomery HighSchool
Montgomery, TX
05-2022

Skills

  • Scheduling
  • Complaint resolution
  • Account updating
  • Banking operations support
  • Materials transport
  • Professional telephone demeanor
  • Multi-task management

Accomplishments

  • Outstanding customer service X2

Timeline

Customer Service Representative

TTEC
03.2023 - 01.2025

Inspector in Quality Assurance and Quality Control

Strand system’s Engineering
01.2023 - 11.2024

High School Diploma -

Montgomery HighSchool

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Blake Haneline