Blake Katzenberger
Kansas City,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Manager
Boba Tea Hive LLC
09.2022 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Server
Charlestons
11.2022 - 09.2023
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Merchandiser
Sam's Club
07.2021 - 10.2022
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Picker/Packer
Walmart Warehouse
04.2021 - 07.2021
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.
- Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
Clerk
Quiktrip
08.2019 - 04.2021
Cook, Busser
Olive Garden
03.2018 - 06.2019
Education
Political Science
University of Missouri Kansas City
Kansas City, MO01.2024
Liberty North High School
Liberty, MO06.2020
Skills
- Leadership
- Teamwork
- Coordinating duties
- Organized
- Communication skills
- Customer service
- Dependable
- Business Administration
- Expense Tracking
- Operations Management
- Performance Management
- Staff Development
awards
- 1st place "Best of the Best" KC Northland business competition - Specialty drink category
- Debate- 2 times National Qualifier
- 2 times MSHAA state qualifier
Timeline
Server
Charlestons
11.2022 - 09.2023
Manager
Boba Tea Hive LLC
09.2022 - Current
Merchandiser
Sam's Club
07.2021 - 10.2022
Picker/Packer
Walmart Warehouse
04.2021 - 07.2021
Clerk
Quiktrip
08.2019 - 04.2021
Cook, Busser
Olive Garden
03.2018 - 06.2019
Political Science
University of Missouri Kansas City
Liberty North High School
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