Hi, I’m
Blake Krynski
Keller,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
years of professional experience
6
years of post-secondary education
Work History
CinepolisKeller, TX
General Manager of Operations
04.2016 - Current
Job overview
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Devised processes to boost long-term business success and increase profit levels.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Red Hot And BlueNorth Richland Hills, TX
General Manager
12.2013 - 04.2016
Job overview
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Holiday Inn And SuitesDenton, TX
Director of Food and Beverage
02.2011 - 12.2013
Job overview
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Motivated staff to perform at peak efficiency and quality.
Governmental Data Services Inc.Keller, TX
Information Technology Specialist
06.2007 - 09.2009
Job overview
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Facilitated best user experience through continuous support and communication of system changes.
Education
Liberty UniversityLynchburg, VA
Master of Science from Cybersecurity
08.2020 - 03.2023
University of North TexasDenton, TX
Bachelor of Science from Hospitality Management
08.2008 - 05.2012
Skills
Customer relations specialist
Cross-functional communications
Strategic planning
Training and mentoring
Inter-department collaboration
Staff mentoring & leadership
Meeting Facilitation
Written Communication Skills
Training Materials
Hospitality Industry
Customer Experience
Timeline
Liberty University
Master of Science from Cybersecurity
08.2020 - 03.2023
General Manager of Operations
Cinepolis
04.2016 - Current
General Manager
Red Hot And Blue
12.2013 - 04.2016
Director of Food and Beverage
Holiday Inn And Suites
02.2011 - 12.2013
University of North Texas
Bachelor of Science from Hospitality Management
08.2008 - 05.2012
Information Technology Specialist
Governmental Data Services Inc.
06.2007 - 09.2009