Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Hi, I’m
Blake Majors
Fishers,IN
Summary
Overview
10
years of professional experience
Work History
Geico Insurance
Customer Service Representative
12.2023 - 05.2024
Job overview
- Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
- Document all inquires, requests, resolutions, and follow-up tasks
- Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
- Display a courteous and empathetic attitude to all customers
- Perform research to answer customer inquiries and requests
- Grow existing customer accounts through exceptional customer service and effective sales techniques
- Meet quantitative performance metrics as outlined
- Keep customer accounts current by updating databases during calls.
DC Home Supply Inc.
Shipping & Receiving Clerk
11.2021 - 11.2023
Job overview
- Manage the shipment and receipt of all products, materials, and supplies
- Manage the unloading of items from delivery trucks
- Confirm receipt of goods
- Document shortages or damaged products
- Build products for showroom floor
- Performs any related warehouse duties as directed such as trash removal, stocking etc.
Sallie Mae
Customer Care Representative
11.2018 - 09.2021
Job overview
- Resolved student loan accounts
- Ability to listen and hear the customer's concern so that the appropriate response is given
- Performed mathematical calculations in order to determine proper delinquency of loans utilizing last payment dates, payment amounts, interest rates and payments received
- Remarkable experience with a dialer in a customer contact center environment
- Ability to work in a fast-paced, time-sensitive environment
- Strong verbal and written communication and negotiation skills.
Autovin
Customer Service Representative
06.2017 - 11.2018
Job overview
- Scheduled inspections for car lease renewals
- Managed route schedules to maximize time and fuel efficiency
- Managed several programs simultaneously
- Built productive relationships, resolved complex issues and won customer loyalty
- Resolved an average of 350 inquires in any given week and consistently met performance benchmarks in all areas(speed, accuracy and volume).
Navient Corporation
Customer Resolution Specialist
07.2014 - 06.2016
Job overview
- Resolved student loan accounts and past due balances
- Ability to listen and 'hear' the customer's concern so that the appropriate response is given
- Performed mathematical calculations in order to determine proper delinquency of loans utilizing last payment dates, payment amounts, interest rates and payments received
- Ability to work in a fast-paced, time-sensitive environment
- Strong verbal and written communication and negotiation skills
- National security clearance.
Education
IVY Tech
General Studies
University Overview
Skills
- Licensed Insurance Agent
- Leadership Skills
- Team Player
- Statistically & Mathematically Inclined
- Adaptive
- Communication Skills
- Problem-solving abilities
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Availability
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Timeline
Customer Service Representative
Geico Insurance
12.2023 - 05.2024
Shipping & Receiving Clerk
DC Home Supply Inc.
11.2021 - 11.2023
Customer Care Representative
Sallie Mae
11.2018 - 09.2021
Customer Service Representative
Autovin
06.2017 - 11.2018
Customer Resolution Specialist
Navient Corporation
07.2014 - 06.2016
IVY Tech
General Studies
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