Blake Mosher
Delaware ,OH
Summary
Dynamic Front Desk Receptionist with a proven track record at Central Ohio Primary Care, excelling in customer service and office organization. Enhanced patient flow by streamlining check-in processes. Strong attention to detail and effective problem-solving skills fostered a welcoming environment and improved team collaboration.
Overview
17
17
years of professional experience
Work History
Front Desk Receptionist
Central Ohio Primary Care
Delaware, OH
08.2020 - Current
- Managed front desk operations, ensuring a welcoming environment for patients and visitors.
- Scheduled patient appointments using electronic health record systems to optimize clinic workflow.
- Answered multi-line phone system, addressing inquiries and directing calls to appropriate staff members.
- Processed insurance verification and registration documents efficiently to reduce patient wait times.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Streamlined check-in processes, reducing wait times for guests.
- Resolved customer problems and complaints.
Front Desk Receptionist
Central Ohio Primary Care
Westerville, OH
08.2009 - 08.2020
- Trained new front desk staff on operational procedures and customer service best practices.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Managed front desk operations, ensuring a welcoming environment for patients and visitors.
- Scheduled patient appointments using electronic health record systems to optimize clinic workflow.
- Collected room deposits, fees, and payments.
- Resolved customer problems and complaints.
Education
GED -
Highland High School
Sparta, OHSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Office organization
Timeline
Front Desk Receptionist
Central Ohio Primary Care
08.2020 - Current
Front Desk Receptionist
Central Ohio Primary Care
08.2009 - 08.2020
GED -
Highland High School