Ashley Southerland
Wynne,AR
Summary
Resourceful Store Manager with a strong background in inventory management and customer service. Successfully implemented strategies that boosted sales, improved customer satisfaction, and proper inventory management. Known for effective and efficient problem solving and fostering team performance to achieve operational excellence.
Overview
12
12
years of professional experience
Work History
Associate
Walmart
Wynne, AR
03.2025 - Current
- Provided customer service support for inquiries, complaints, and returns.
- Assisted customers with selecting items and answering questions about products.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Performed cash register functions accurately and efficiently.
- Ensured compliance with company safety regulations at all times while on the job.
- Utilized floor jack for effective inventory management and control.
Store Manager
Murphy USA Gas Station
Wynne, AR
08.2022 - 03.2025
- Ensured compliance with state regulations, and company policies.
- Oversaw inventory management via cycle count audits and shrinkage control.
- Resolved customer concerns promptly, fostering increased customer satisfaction and loyalty.
- Identified cost-saving opportunities through waste reduction initiatives, contributing to improved resource allocation.
- Planned special promotions based on market trends to boost sales.
- Created visually appealing displays to effectively promote specific products, driving customer engagement and sales.
- Monitored employee performance, identifying gaps for corrective measures.
- Transitioned from role to focus on caregiving responsibilities for husband.
Team Member
Big Red
Hensley, AR
03.2022 - 06.2022
- Identified methods to improve performance and support team goals.
- Learned required tasks quickly to maximize team performance.
- Maintained cleanliness around equipment to ensure safety and support productivity.
- Exited role to facilitate a move to Wynne, AR, for family commitments.
Customer Sales Representative
Dominos Pizza Inc.
Bryant, AR
10.2021 - 03.2022
- Maintained comprehensive understanding of company offerings to drive consistent sales during routine service touches.
- Provided customers with detailed quotes reflecting potential sales.
- Operated cash register and barcode scanner to process customer sales.
- Forecasted product requirements and organized merchandise to align with expected location demands.
- Departed from role for better commuting options.
Driver
Dominos Pizza Inc.
Heber Springs, AR
09.2020 - 09.2021
- Delivered goods and services to customers, ensuring timely arrivals and enhancing customer satisfaction.
- Achieved consistently high customer scores due to exceptional service.
- Utilized GPS to optimize routes and continuously meet delivery metrics.
- Tracked daily mileage and fuel consumption to maintain accurate records for efficient route planning.
- Maintained perfect attendance and punctuality to support scheduling and work coverage.
- Coordinated with team members to adapt work schedules, ensuring service needs were consistently met.
- Resigned from position due to relocation to East End, AR.
Sales Associate
Walmart
Beebe, AR
06.2014 - 10.2014
- Assisted customers in locating specific products, providing answers to inquiries and tailored product recommendations.
- Engaged customers in friendly, professional dialogue to identify needs and improve service satisfaction.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Executed daily recovery tasks to maintain clean and organized areas, enhancing overall customer experience.
- Transitioned to full-time parenting to support family growth.
Education
High School Diploma -
Russellville High School
Russellville, AR05-2012
Some College (No Degree) - Business
University of Arkansas Community College-Batesville
Batesville, ARSkills
- Customer service
- Inventory management
- Safety compliance
- Problem resolution
- Performance metrics
- Data accuracy
- Microsoft Office Proficiency
- Documentation management
- Reading comprehension
- Communication skills
Timeline
Associate
Walmart
03.2025 - Current
Store Manager
Murphy USA Gas Station
08.2022 - 03.2025
Team Member
Big Red
03.2022 - 06.2022
Customer Sales Representative
Dominos Pizza Inc.
10.2021 - 03.2022
Driver
Dominos Pizza Inc.
09.2020 - 09.2021
Sales Associate
Walmart
06.2014 - 10.2014
High School Diploma -
Russellville High School
Some College (No Degree) - Business
University of Arkansas Community College-Batesville