Blakely Smith
Webster
Summary
Proficient Field Service Engineer successful at planning work, coordinating paperwork and facilitating communication. Proven skills in keeping customer satisfaction high, controlling inventory costs and applying technical knowledge to solve routine and complex problems. Looking for a challenging new position with room for career growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field Service Engineer
Manitowoc Crane Group
Shady Grove
02.2024 - Current
- Provided technical support to customers via telephone, email and on-site visits.
- Established positive relationships with customers through friendly interactions.
- Performed troubleshooting, repair and maintenance of computer systems and equipment in customer locations.
- Provided on-site services, installed new systems and escalated customer complaints.
- Repaired defectives units using manuals and tools.
- Diagnosed system failures and determined most cost-efficient solutions.
- Troubleshot and repaired hydraulic, mechanical and electrical systems.
- Submitted reports to professionals following field visits.
- Installed new components or replaced defective parts to restore functionality.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Tower Crane Technician
Sims Crane & Equipment
Tampa
03.2023 - 02.2024
- Inspected and maintained crane equipment to ensure proper functioning.
- Assisted in the assembly and disassembly of tower cranes on construction sites.
- Followed work orders from supervisors regarding specific tasks to be completed using the crane.
- Responded quickly and effectively to emergency situations involving the crane.
- Maintained cranes by inspecting for defects or wear, lubricated ropes and winches and replaced worn out cables.
- Performed routine crane repairs and assisted other operators.
- Inspected equipment and materials for defects prior to operating cranes to prevent malfunction or damage.
Product Service Manager
Manitowoc Crane Group
Shady Grove
01.2020 - 03.2023
- Provided technical advice on products and services to customers.
- Coordinated with sales teams to ensure customer satisfaction with purchased products and services.
- Resolved escalated customer complaints through effective problem-solving techniques.
- Implemented product service plans, policies, and procedures.
- Implemented quality control measures to uphold company standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Ensured compliance with applicable laws and regulations pertaining to product safety and consumer protection measures.
Tower Crane Technician
Sims Crane & Equipment
Tampa
11.2017 - 01.2020
- Adhered strictly to federal, state, and local laws governing tower crane operations.
- Inspected and maintained crane equipment to ensure proper functioning.
- Assisted in the assembly and disassembly of tower cranes on construction sites.
- Maintained cranes by inspecting for defects or wear, lubricated ropes and winches and replaced worn out cables.
- Performed routine crane repairs and assisted other operators.
- Inspected equipment and materials for defects prior to operating cranes to prevent malfunction or damage.
Education
High School Diploma -
South Sumter High School
Sumter, Fl03-2016
Skills
- Equipment maintenance
- System troubleshooting
- Technical support
- Hydraulic systems
- Electrical repairs
- Customer relationship management
- Field reporting
- Installation services
- Safety compliance
- Quality control
- Effective communication
- Team collaboration
- Time management
- Attention to detail
- Software installation
- Service documentation
- On-site support
- Troubleshooting and repair
- Customer service
Certification
- Potain Schematics, 2018; Manitowoc Cranes
- Potain CCS 1-2-3, 2019; Manitowoc Cranes
- Potain Climb, 2019; Manitowoc Cranes
- Potain EOD, 2020; Manitowoc Cranes
Timeline
Field Service Engineer
Manitowoc Crane Group
02.2024 - Current
Tower Crane Technician
Sims Crane & Equipment
03.2023 - 02.2024
Product Service Manager
Manitowoc Crane Group
01.2020 - 03.2023
Tower Crane Technician
Sims Crane & Equipment
11.2017 - 01.2020
High School Diploma -
South Sumter High School
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