Blanca Arroyo
Freeport
Summary
Proven team leader with extensive experience in operational efficiency and customer service enhancement. Skilled in training and mentoring staff to improve performance and satisfaction, driving measurable results in service quality and compliance.
Overview
10
10
years of professional experience
Work History
Insurance Agent
Prontoinsurance
Clute, TX
12.2025 - 04.2026
- Assisted clients in selecting appropriate insurance policies based on individual needs and preferences.
- Conducted thorough assessments of client information to ensure accurate policy recommendations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline application processes for efficiency improvements.
- Educated clients on coverage options, benefits, and claims processes for enhanced understanding.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained up-to-date knowledge of industry trends and regulatory changes affecting insurance products.
Team Leader
Whatabuger
Clute, TX
08.2021 - 12.2025
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Implemented process improvements that reduced wait times and increased order accuracy.
- Analyzed customer feedback to drive service enhancements and operational adjustments.
- Enforced compliance with health and safety regulations, maintaining a safe work environment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with management to strategize promotional events, increasing store visibility and sales growth.
Cashier Team Lead
Lowes Home Centers
Lake Jackson, TX
01.2016 - 02.2019
- Led cashier team to enhance customer service and ensure efficient transaction processing.
- Trained and mentored new cashiers on point-of-sale systems and customer engagement techniques.
- Streamlined cash handling procedures, reducing discrepancies and improving financial accuracy.
- Coordinated scheduling for cashier team to optimize coverage during peak hours and special events.
- Implemented best practices for inventory management at checkout areas, increasing operational efficiency.
- Resolved customer complaints effectively, fostering a positive shopping experience and loyalty.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
Associate of Science - Business Administration
Brazosport College
Lake Jackson, TX05-2019
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Auto insurance
- Client retention
Languages
Spanish
Native or Bilingual
Timeline
Insurance Agent
Prontoinsurance
12.2025 - 04.2026
Team Leader
Whatabuger
08.2021 - 12.2025
Cashier Team Lead
Lowes Home Centers
01.2016 - 02.2019
Associate of Science - Business Administration
Brazosport College