Blanca Borrero
Customer Experience Specialists, Customer Support Associate
Albuquerque,NM
Summary
Experienced Crew Trainer with 9 years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Crew Trainer, Servitor
Bubbas 33 Restaurant
Albuquerque, NM
04.2022 - Current
- Maintained current knowledge of all team position requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Mentored junior employees to improve performance, food safety, and customer service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set positive example for team members by providing high-quality, efficient service.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Provided coaching and mentoring to employees.
Warehouse Associate
Amazon
Albuquerque, NM
03.2021 - 03.2022
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Checked packages and merchandise for damage and notified vendors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Consistently lifted materials weighing as much as 100 pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Daycare Teacher's Assistant
La Petite Academy Inc.
Albuquerque, NM
01.2019 - 03.2021
- Established safe play environment for children.
- Encouraged child involvement in classroom experiences and group interaction.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Set up playroom and childcare areas for safety and cleanliness.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Consistently enforced disciplinary limits for structured environment conducive to learning.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Arrived at assigned areas on time, prepared, and ready to work.
- Planned and guided age-appropriate tasks like reading, crafts and [Type].
- Monitored children's progress and identified areas of improvement.
Education
High School Diploma -
Herbert H Lehman High School
Bronx, NY 08.2008 - 07.2012
Skills
Sales expertise
undefinedTimeline
Crew Trainer, Servitor
Bubbas 33 Restaurant
04.2022 - Current
Warehouse Associate
Amazon
03.2021 - 03.2022
Daycare Teacher's Assistant
La Petite Academy Inc.
01.2019 - 03.2021
High School Diploma -
Herbert H Lehman High School
08.2008 - 07.2012
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