Blanca Castellanos Mejia
Fort Worth,TX
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
3
3
years of professional experience
Work History
Leasing Consultant
K4 Sierra Hermosa Apartments
Fort Worth, Texas
12.2023 - 04.2024
- Contacted and followed up with tenants on renewal notices.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Used conflict resolution skills to quickly resolve issues among residents.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Greeted potential tenants and provided information about the property.
- Checked rental eligibility by following company's verification process.
- Conducted informative and personalized tours, resulting in new leases.
- Conducted background checks on applicants.
- Encouraged prospective tenants to fill out applications after property tours.
Insurance Sales Manager
Ai United Insurance
Fort Worth, Texas
09.2023 - 11.2023
- Resolved customer complaints regarding sales and service.
- Oversaw daily operations of the team, ensuring all processes were running smoothly and efficiently.
- Maintained a thorough understanding of insurance products, services, procedures, laws, and regulations.
- Evaluated agent performance, identified areas of improvement, and implemented corrective action plans when necessary.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Retained talented staff through effective training, delivering quality feedback that helped team members achieve goals.
- Recruited qualified candidates for open positions within the organization's sales department.
- Developed comprehensive financial plans for clients based on their individual needs and goals.
- Monitored market conditions and competitor activities to develop competitive pricing strategies.
- Coached, developed and motivated team to achieve revenue goals.
Insurance Agent
Freeway Insurance
Fort Worth, Texas
05.2023 - 08.2023
- Counseled prospects and policyholders on coverage, limits and regulations.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Sought out new clients and developed clientele by networking to find new customers.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Maintained accurate records of all insurance transactions using computer software systems.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Store Manager
Metro by T-Mobile
Fort Worth, Texas
12.2021 - 07.2022
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Established customer service standards and monitored staff compliance.
- Managed daily banking activities such as deposits and withdrawals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Sales Associate
Metro by T-Mobile
Fort Worth, Texas
05.2021 - 11.2021
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Developed trusting relationships with customers by making personal connections.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Recommended, selected and located merchandise based on customer desires.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Engaged customers in friendly, professional dialogue to determine needs.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Skills
- Fair housing policies
- Property tours and inspections
- Resident assistance
- Phone and email etiquette
- Problem-solving
- Accurate cash handling
- Customer service management
- Employee training
- Sales expertise
- Friendly and positive
- Store opening and closing
- Staff supervision
- Visual merchandising
- Active listening techniques
- Adherence to store policies
- Attention to detail focus
- Product knowledge expertise
- Payment processing
- Organization
- Store cleanliness maintenance
- Conflict resolution
- Cash register operation
- POS systems
Timeline
Leasing Consultant
K4 Sierra Hermosa Apartments
12.2023 - 04.2024
Insurance Sales Manager
Ai United Insurance
09.2023 - 11.2023
Insurance Agent
Freeway Insurance
05.2023 - 08.2023
Store Manager
Metro by T-Mobile
12.2021 - 07.2022
Sales Associate
Metro by T-Mobile
05.2021 - 11.2021