Blanca Cifuentes
3069 McPherson Ridge Drive Mabelvale,AR
Summary
Personable and dedicated with extensive experience in Customer Service industry. A solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients and members. Motivated to excel in customer satisfaction and contribute to company success with 28 years of experience.
Overview
15
15
years of professional experience
Work History
Office Manager
C. Roca Construction, LLC
Little Rock, AR
01.2021 - Current
- Payroll & Accounting
- Provided Insurance Certificates as needed
- Processed financial documents, contracts, expense reports and invoices.
- Managed office budget to handle inventory, postage and vendor services.
Data Entry Clerk
Arkansas Blue Cross Blue Shield
Little Rock, AR
02.2024 - 03.2024
- Updated existing records with new or revised information as needed.
- Provided support to management staff in regards to data entry processes.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Verified accuracy and completeness of data entry into the database system.
Customer Service Representative Agent
M and G Insurance Agency
Little Rock, AR
03.2023 - 07.2023
- Responded to inquiries and explained product features and service advantages to potential customers.
- Upsold products to policyholders and potential new clients.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Explained coverage options to potential policyholders, answering questions or concerns.
Customer Service Team Lead
Arkansas Blue Cross Blue Shield
Little Rock, AR
12.2009 - 11.2020
- Inbound & outbound calls during heavy call volumes
- Set attainable daily, weekly and monthly goals and game plans.
- Assisted with recruiting and hiring perspective candidates.
- Motivated teams by recognizing and rewarding excellence.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
Education
Associate of Arts - Accounting and Finance
Pulaski Technical College
North Little Rock, ARGED -
Little Rock
Skills
- Effective communication
- Critical Thinking Skills
- Decision making
- Great Leadership
- Problem-Solving Abilities
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
Languages
Spanish
Full Professional
Timeline
Data Entry Clerk
Arkansas Blue Cross Blue Shield
02.2024 - 03.2024
Customer Service Representative Agent
M and G Insurance Agency
03.2023 - 07.2023
Office Manager
C. Roca Construction, LLC
01.2021 - Current
Customer Service Team Lead
Arkansas Blue Cross Blue Shield
12.2009 - 11.2020
Associate of Arts - Accounting and Finance
Pulaski Technical College
GED -
Little Rock
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