Blanca Garcia
San Francisco,CA
Summary
Exceptional Guest Relations professional with expertise in fostering strong client relationships and delivering effective communication in both English and Spanish. Leveraged proficiency in Opera V5, Opera Cloud, and Micros systems to enhance operational efficiency and guest satisfaction. Demonstrated quick learning ability and meticulous attention to detail in all aspects of service delivery.
Overview
33
33
years of professional experience
Work History
Patient Coordinator
Endocare Group
Alameda
02.2026 - Current
- Helped coordinate patient appointments and procedure schedules for Endocare Group clinics.
- Verified insurance details and completed patient intake forms to ensure accurate billing and efficient patient processing.
- Maintained updated medical records and ensured accuracy of scheduling system entries to support seamless patient care.
- Explained visit instructions and preparation steps clearly to patients.
- Prepared patient charts prior to visits and updated records after each visit.
- Utilized software programs to manage patient information effectively. and set up correct payment strategies based on patient means and needs.
Front Desk Agent
The Marker Hotel
02.2023 - 02.2026
- Responded to guest requests, questions, and complaints with clear, professional service.
- Verified identification, payment details, and reservation records during arrival procedures.
- Processed reservations, updates, and cancellations using hotel property management system.
- Managed phone calls, emails, and messages for guest services and booking support.
- Explained hotel amenities, policies, and local recommendations to arriving guests.
- Maintained accurate front desk records and daily shift handoff notes for hotel team.
General Manager of Operations
Bon Appetit Management
Belmont, California
01.1994 - 05.2020
- Directed daily operations for Bon Appetit Management campus dining services
- Managed staff scheduling, training, and performance standards across service teams
- Coordinated vendor orders, deliveries, and inventory for food and supplies
- Monitored food safety, sanitation, and compliance across dining locations
- Built client relationships and supported service expectations for campus partners
- Reviewed budgets, labor plans, and purchasing controls for operations
- Led menu planning with culinary teams and dining leadership
- Resolved service issues and improved guest experience during operations
- Recruited, hired, and trained new staff members according to organizational standards.
Education
Associate of Arts - Language Interpretation And Translation
City College of San Francisco
San Francisco, CA05-2013
Some College (No Degree) -
Dominican University
San Rafael, CASkills
- Appointment scheduling
- Patient intake
- Insurance verification
- Billing procedures
- Payment management
- Medical records
- Healthcare administration
Affiliations
- 4 y 5 Paso Spiritual Group Treasurer, San Leandro, Ca (2025 -Present)
- Hiking, Martial Arts, Language study
Timeline
Patient Coordinator
Endocare Group
02.2026 - Current
Front Desk Agent
The Marker Hotel
02.2023 - 02.2026
General Manager of Operations
Bon Appetit Management
01.1994 - 05.2020
Associate of Arts - Language Interpretation And Translation
City College of San Francisco
Some College (No Degree) -
Dominican University