Blanca Mireles García
Las Vegas ,NV
Summary
Dynamic professional with a proven track record in hospitality and customer service, notably at Noras Cuisine. Excelled in enhancing guest retention through exceptional service and effective multitasking. Demonstrated expertise in customer service and hospitality, complemented by strong communication skills and a detail-oriented approach. Achieved significant improvements in team efficiency and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Hostess
Noras Cuisine
02.2024 - 08.2024
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Hostess
Chin Chin New York New York
03.2023 - 09.2023
- Increased guest retention with friendly interactions and personalized service.
- Strengthened teamwork capabilities by collaborating closely with front-of-house and back-of-house staff.
- Managed guest seating by coordinating reservations and optimizing table turnover.
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs
Cleaning
Bank of America
10.2023 - 02.2024
- Improved custodial team efficiency by implementing new cleaning procedures and schedules.
- Performed cleaning and maintenance duties as directed.
- Kept equipment in optimal condition through regular cleaning and maintenance routines.
- Handled drain cleaning, floor cleaning, sanitizing machinery and cleaning walls, production rooms and storage areas.
- Directed cleaning, restocking, and customer service activities.
- Supported emergency cleaning requests, ensuring rapid response to unforeseen situations.
Education
Valley High School
Las Vegas NV 05.2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Detail-oriented
- Exceptional communication
- Hospitality service expertise
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hostess
Noras Cuisine
02.2024 - 08.2024
Cleaning
Bank of America
10.2023 - 02.2024
Hostess
Chin Chin New York New York
03.2023 - 09.2023
Valley High School
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