Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Blanca Zonama

Summary

With 6+ years of customer service and cashiering experience, I am a friendly and dependable employee who excels in fast-paced environments. I possess a strong ability to provide excellent customer service and maintain a friendly demeanor, resulting in positive customer interactions.

Overview

13
13
years of professional experience

Work History

Cashier

Adelita's Taqueria Restaurant
07.2020 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Built relationships with customers to encourage repeat business.
  • Increased order accuracy through effective communication between front-of-house and back-of-house teams.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Busser

Big basin
01.2018 - 06.2020
  • Reset and cleaned tables quickly to prepare for new customers.
  • Assisted with bussing tables and cleaning up spills.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Arranged tables and chairs for special occasions and events.
  • Contributed to smooth restaurant operations by promptly resetting tables for new customers.

Sandwich Maker

Subway
12.2016 - 01.2018


  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept workplace clean and organized in line with restaurant policies.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.

Barista/Cashier/kitchen

Blue Rock Shoot
01.2012 - 12.2016
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Used POS system to accurately enter orders and process payments.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Enhanced customer satisfaction by consistently providing high-quality food and maintaining a clean, organized kitchen environment.
  • Assisted in setting up and breaking down kitchen stations.
  • Assisted in managing kitchen inventory, preventing shortages of essential ingredients.
  • Received, inspected and verified food and kitchen inventory delivery before storage.

Education

High school diploma -

Prospect High School
Saratoga, CA

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Reliability and punctuality
  • Detail-Oriented

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier

Adelita's Taqueria Restaurant
07.2020 - Current

Busser

Big basin
01.2018 - 06.2020

Sandwich Maker

Subway
12.2016 - 01.2018

Barista/Cashier/kitchen

Blue Rock Shoot
01.2012 - 12.2016

High school diploma -

Prospect High School

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Blanca Zonama