Blanca “Jannet” Floresvillar
Escondido,CA
Summary
Dynamic Dispatcher with proven expertise at CFS Transportation, adept at optimizing delivery routes and enhancing customer service through effective communication and problem-solving. Recognized for reducing response times and improving operational efficiency, while fostering teamwork and training new hires to uphold high standards in dispatch coordination and conflict resolution.
Overview
3
3
years of professional experience
Work History
Dispatcher
CFS Transportation
Vista, CA
10.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced response times to emergency situations, coordinating effectively with multiple agencies.
- Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
- Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
- Coordinated logistics for field units, optimizing routes for faster response times.
- Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
- Resolved conflicts between field units, ensuring smooth operation and team cohesion.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
- Promoted culture of continuous improvement, leading to adoption of advanced dispatch technologies.
- Facilitated training for new dispatchers, improving team readiness and performance.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Contributed to community safety initiatives, providing expert advice on emergency preparedness.
- Enhanced team morale by fostering supportive and collaborative work environment.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Provided customers with information on products and services.
- Utilized customer feedback to improve customer service.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Monitored flow of paperwork and directed information to appropriate departments.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Tracked and monitored vehicle performance and maintenance.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Monitored and tracked dispatch communication systems.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Education
Graphic Design -
Platt College
El Cajon CASouthwest High School
San Ysidro, CA06.1998
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Dispatch coordination
- Schedule management
- Updating logs
- Route planning
- Schedule coordination
- Customer relationship management
- Route navigation
- Routing orders
- Service coordination
- Dispatching field personnel
- Incident reporting
- Conflict resolution
- Traffic monitoring
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Map reading
- Tracking systems
- Geographical expertise
- Processing orders
- Vehicle coordination
- Improving operations
- Driver communication
- Call handling
- Adjusting routes
- Training new hires
- Delivery procedures
- Monitoring field personnel
- Delivery support
- Navigation support
- Critical thinker
- Workflow prioritization
- Coordinating urgent deliveries
- Shift coordination
- Radio communication
- Critical thinking
- Multitasking Abilities
- Effective communications
- Organizational skills
- Microsoft office
- Excellent communication
- Teamwork and collaboration
- Route planning and adjustment
- Paperwork processing
- Multitasking
- Task prioritization
- Creative thinking
- Relationship building
- Communication management
- Mentoring and coaching
- Workload management
- Verbal communication
- Customer request management
- Team work scheduling
- Materials ordering
- Personnel monitoring
- Speech clarity
- Distance estimation
- Strategy development
- Equipment inspection
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher
CFS Transportation
10.2022 - Current
Graphic Design -
Platt College
Southwest High School