Blanca Olivia Zamarron Flores
Summary
Dynamic Retail Sales Specialist with a proven track record at Charter Communications, enhancing customer satisfaction through expert product knowledge and personalized service. Skilled in upselling and relationship building, consistently exceeding sales goals while demonstrating effective communication and problem-solving abilities. Committed to delivering exceptional experiences that drive loyalty and revenue growth.
Achieved top 1% of 2024 Elite Enterprise, ranking #8 out of 3,500 specialist.
Professional retail specialist with proven track record in driving sales and enhancing customer satisfaction. Adept at team collaboration and adapting to changing retail environments. Strong skills in product knowledge, customer service, and inventory management. Reliable and results-driven, consistently contributing to team success and business growth.
Overview
24
24
years of professional experience
Work History
Retail Sales Specialist
Charter Communications, Spectrum
10.2022 - 03.2025
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Sales of high-speed Internet, Voice services and Video to residential and businesses.
- Call Center background withing same role (sales).
- Developed strong relationships with customers, resulting in repeat business and loyalty.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
General Manager of Food Service
Luby's Cafeteria
02.2001 - 09.2019
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw training of more than 60 team members.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
Education
High School Diploma -
South San West Campus High School
San Antonio, TX05-1996
Skills
- Multitasking efficiency
- Problem-solving
- Effective communication
- Time management capabilities
- Attention to detail focus
- Organizational skills development
- Negotiation and persuasion
- Sales expertise
- Conflict resolution strategies
- Team collaboration aptitude
- Productivity maximization
- Upselling techniques mastery
- Relationship building
- Phone etiquette
- Brand representation capacity
- Professional appearance
- Conflict resolution
- Retail sales
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Specialist
Charter Communications, Spectrum
10.2022 - 03.2025
General Manager of Food Service
Luby's Cafeteria
02.2001 - 09.2019
High School Diploma -
South San West Campus High School
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