Blessin Samuel
Thriveworks
Cincinnati
9
years of professional experience
Experienced in providing high-quality customer support through phone, email, and other channels. Strong problem-solving and communication skills with a focus on resolving inquiries efficiently and maintaining positive customer relationships.
Work History
Enrollment Specialist
3 Years 8 Months- Managed inbound calls and emails to guide prospective clients through enrollment steps.
- Verified client information and updated records in scheduling and intake systems.
- Communicated service details, eligibility criteria, and subsequent steps with clarity and professionalism.
- Coordinated appointment scheduling between clients and clinical teams.
Spectrum
2 Years 7 Months- Responded to customer inquiries through phone, email, and chat with accurate, courteous support.
- Resolved routine account, billing, and service issues using CRM systems and knowledge base resources.
- Documented call details, complaints, and resolutions to maintain accurate case histories.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Store Manager
2 Years 10 Months- Trained associates on customer service, merchandising, and operational procedures.
- Monitored inventory levels, ordering, and stock replenishment to support product availability.
- Resolved customer concerns promptly while maintaining store service quality.
- Oversaw cash handling, register procedures, and loss prevention practices.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
High School Diploma
Skills
Data Entry
CRM & Database Management
Microsoft Excel
Record Keeping
Document Management
and Data Accuracy.
Timeline
Enrollment Specialist
Thriveworks
12.2022 - 08.2026Read More
Spectrum
Customer Support
04.2020 - 11.2022Read More
Store Manager
Walgreens
04.2017 - 02.2020Read More
Western Hills University High School
High School Diploma
Read More