Blessing Bob-Manuel
San Leandro,CA
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Oakland Housing Authority
09.2022 - 12.2023
- Assisted department directors on administrative problems and procedures.
- Assisted in onboarding new employees, providing training materials and information regarding benefit programs, and coordinating orientation schedules to ensure a smooth integration into the team.
- Inputed weekly time and attendance information; Reviewed input and edited reports for accuracy.
- Processed DH and FTE Timesheets.
- Processed invoices electronically in Yardi.
- Picked up, sorted, and distributed payroll checks, reports, and related materials.
- Prepared and processed personnel requisition forms; maintained and updated payroll and personnel information.
- Typed correspondence, reports, forms, and specialized documents; proofread and check for accuracy.
- Scheduled office meetings, interviews and client appointments for department directors, and facility managers.
- Organized, prioritize, and coordinated work activities.
- Managed filing system, Excel spreadsheets, entered data and completed other clerical tasks.
Admitting Associate
Kindred Hospital
05.2016 - 08.2020
- Managed and resolved escalations for patient or family member daily.
- Received and routed business correspondence to correct departments and staff members.
- Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.
- Entered manuel charges in Meditech daily.
- Printed Manager's Reports daily to ensure census is accurate between Protouch and Meditech.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Worked with department managers to correct zero charges and rejection batches.
- Matched daily M/S Supply charged cards with reports and make necessary corrections if any.
- Printed daily manager's report and distribute to each department to be reviewed and approved by managers.
- Printed armband, stickers, face sheets and admission packet for new admission.
- Coordinated with nursing supervisor for assigning doctors and room for new patient. Emailed doctors by informing them of new admission.
- Met with new patient or family member to sign the admission packet.
- Performed closing of batches daily if census is cleared in Meditech.
Business Services Representative
CBRE/Goldman Sachs
10.2014 - 03.2016
- Managed and resolved escalations for customer daily
- Updated Computer Maintenance Management System (CMMS), customer service database and spreadsheet as needed with updated service information.
- Provided customer service by answering incoming service request via phone, chat, E-mail and online request from all business units on facility-related issues.
- Scheduled conference rooms in EMS system.
- Generated and dispatched service request orders for completion by vendors.
- Resolved conflicts and negotiated mutually beneficial agreements between departments.
- Assisted project managers by identifying gaps and providing platform expertise when establishing best practices for existing and upcoming project initiatives.
Administrative Assistant
Bryan Cave LLP
04.2008 - 05.2013
- Upheld telephone service standards in adherence to department rules.
- Entered attorneys time into DTE system.
- Reserved conference rooms, guest offices for attorneys and administrative staffs.
- Coached new employees on administrative procedures, company policies and performance standards.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Maintained staff directory and company policy handbook for human resources department.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Receptionist Administrator
GREENE RADOVSKY MALONEY SHARE & HENNIGH LLP
05.2006 - 01.2008
- Assisted department directors on administrative problems and procedures.
- Assisted in onboarding new employees, providing training materials and information regarding benefit programs, and coordinating orientation schedules to ensure a smooth integration into the team.
- Inputed weekly time and attendance information; Reviewed input and edited reports for accuracy.
- Processed DH and FTE Timesheets.
- Processed invoices electronically in Yardi.
- Picked up, sorted, and distributed payroll checks, reports, and related materials.
- Prepared and processed personnel requisition forms; maintained and updated payroll and personnel information.
- Typed correspondence, reports, forms, and specialized documents; proofread and check for accuracy.
- Scheduled office meetings, interviews and client appointments for department directors, and facility managers.
- Organized, prioritize, and coordinated work activities.
- Managed filing system, Excel spreadsheets, entered data and completed other clerical tasks.
Education
Associate of Science -
University Of Port-Harcourt
Rivers StateAssociate of Business Administration (In Progress) -
Chabot College
Hayward, CAGED -
Bereton College
Rivers StateSkills
- Staff Management
- Attention to detail
- Organization
- Problem-solving
- Written communication
- Verbal communication
- Time management
- Independence
- Scheduling
- Meeting arrangements
- Administrative support
- Employee training and development
Timeline
Administrative Assistant
Oakland Housing Authority
09.2022 - 12.2023
Admitting Associate
Kindred Hospital
05.2016 - 08.2020
Business Services Representative
CBRE/Goldman Sachs
10.2014 - 03.2016
Administrative Assistant
Bryan Cave LLP
04.2008 - 05.2013
Receptionist Administrator
GREENE RADOVSKY MALONEY SHARE & HENNIGH LLP
05.2006 - 01.2008
Associate of Science -
University Of Port-Harcourt
Associate of Business Administration (In Progress) -
Chabot College
GED -
Bereton College