Bliss Hodges

Managed daily operations to ensure efficient service at Spirits of Granbury.

• Supervised staff performance and provided training on product knowledge.
• Developed staff schedules to optimize coverage during peak hours.
• Implemented inventory management practices to maintain stock levels.
• Monitored compliance with TABC consistently.
• Engaged with customers to foster a welcoming atmosphere and address concerns.
• Collaborated with suppliers to ensure timely delivery of products and materials.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Created liquor orders for keg 1 o'neal, Southern Glazers, Ben E Keith, Mexcor ETC.
• Created weekly schedules for employees.

• Trained new servers on menu knowledge and customer service standards.
• Developed training materials to enhance staff learning and performance.
• Mentored team members to foster a positive work environment and teamwork.
• Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
• Evaluated effectiveness of training programs by tracking improvement in employee skillset over time.
• Provided support during peak times when additional staff was needed at restaurants.
• Assisted in resolving customer complaints regarding food quality or service delivery.

• Provided exceptional customer service to enhance dining experience.
• Collaborated with kitchen staff to ensure timely food delivery.
• Managed multiple tables efficiently during peak hours.
• Maintained cleanliness and organization of dining area and utensils.
• Processed customer orders accurately using point-of-sale system.