Blondina Gustave
West Palm Beach,FL
Summary
Proven expertise in customer service excellence and efficient call handling, demonstrated during my tenure at Zafe Imigrasyon. Fluent in multiple languages, I significantly enhanced customer satisfaction and contributed to team growth by leveraging my typing speed and interpersonal skills. Achievements include maintaining high-quality interactions amidst heavy call volumes, underscoring my commitment to security and service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Representative
Zafe Imigrasyon
06.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
Unarmed Security Guard
Allied Universal Security Services
07.2023 - 11.2024
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
Education
Bachelor Of Science In Biomedical Sciences -
Keiser University
Fort Lauderdale, FLSkills
- Customer service excellence
- Language fluency
- Typing speed
- Inbound call answering
- Call handling
Certification
Microsoft specialist
Languages
Haitian Creole
Native or Bilingual
French
Full Professional
English
Full Professional
Timeline
Unarmed Security Guard
Allied Universal Security Services
07.2023 - 11.2024
Customer Representative
Zafe Imigrasyon
06.2022 - Current
Bachelor Of Science In Biomedical Sciences -
Keiser University
Similar Profiles
Andrew CastroAndrew Castro
Packer at Fresh RealmPacker at Fresh Realm
Alexis JonesAlexis Jones
Sales Associate at B.a Sweeties Candy CompanySales Associate at B.a Sweeties Candy Company
Joseph Frunzi IVJoseph Frunzi IV
Custom Cabinet Maker at RG Woodworks Inc.Custom Cabinet Maker at RG Woodworks Inc.
Robin Dale HaitRobin Dale Hait
Senior Recruiter at AccentureSenior Recruiter at Accenture
Brandi RawsonBrandi Rawson
Customer Representative at CarenetCustomer Representative at Carenet