BO Cooper
Pasco,WA
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Patient Service Specialist
Kadlec Medical Center
Richland, WA
02.2024 - Current
- Answered incoming calls and responded to inquiries in a timely manner.
- Maintained strict confidentiality when dealing with sensitive information.
- Educated patients on available payment plans and financial assistance options.
- Maintained knowledge of current insurance requirements for billing purposes.
- Collected co-pays at time of visit according to office policy.
- Responded to patient inquiries regarding account status.
- Advised staff on appropriate protocols when making a referral.
- Coordinated with external agencies to ensure timely processing of referrals.
- Provided excellent customer service to both internal and external customers.
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified documents and associated records to catch and resolve discrepancies.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Educated patients on the referral process, including expected timelines and preparation for specialist visits.
Bartender Supervisor
Out and About
Pasco, WA
06.2023 - 03.2024
- Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
- Ensured that all customers were properly ID'd before being served alcoholic beverages.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
Supply Chain Technician
Kadlec Medical Center
Richland, WA
09.2022 - 06.2023
- Managed ordering process from start to finish including order entry, tracking, invoicing, and returns management.
- Identified areas for improvement within the supply chain network resulting in increased efficiency.
- Established quality control procedures for incoming materials and outgoing products.
- Coordinated with warehouse personnel to ensure accurate storage of inventory items.
- Performed regular cycle counts to verify accuracy of inventory levels.
- Prepared shipping documents such as bills of lading, packing lists, customs forms.
Manager
Roasters Coffee
Pasco, WA
03.2018 - 09.2022
- Conducted performance reviews for team members.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with regulatory requirements and industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
High School Diploma -
Pasco Senior High School
Pasco, WA06-2016
Some College (No Degree) - Social Psychology
Columbia Basin College
Pasco, WASkills
- Appointment Scheduling
- Insurance Verification
- Scheduling Diagnostic Procedures
- Training Coordination
- Registration management
- Customer Service
- Multitasking and Organization
- Phone and Email Etiquette
- Referral Coordination
- Team Leadership
- Product Management
- Operations Management
Timeline
Patient Service Specialist
Kadlec Medical Center
02.2024 - Current
Bartender Supervisor
Out and About
06.2023 - 03.2024
Supply Chain Technician
Kadlec Medical Center
09.2022 - 06.2023
Manager
Roasters Coffee
03.2018 - 09.2022
High School Diploma -
Pasco Senior High School
Some College (No Degree) - Social Psychology
Columbia Basin College
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